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Intrapreneur???

Hopefully you read the previous post “Every Walt Needs a Roy.” If you haven’t read it yet, just go ahead and click on it over there on the right —> and read it now.

Every Walt needs a Roy and intrapreneurs are an important asset to a business of almost any size. Intrapreneur is a term that you might not be familiar with. It has been coined just in the past 30 years or so. Intrapreneur describes a person within an organization who is given the resources and freedom to make things happen but doesn’t take on the risks and responsibilities of the entrepreneur. They are often responsible for turning an idea into a finished product.

We’ve all heard and read about the importance of delegation. We can’t be everywhere and do everything. As a business owner, the risk and responsibility ultimately ends up on our desk. Some very talented people don’t have the desire to take up that role but can still take “ownership” over some of the operations. If you can give some resources and freedom to a trusted team member you might be surprised at how much more can be accomplished within your organization. Give someone the opportunity to grow and surprise you. Show appreciation when they do.

If you are in an organization where you are not the owner don’t ever underestimate what you can bring to your employer. Taking ownership of a project or some area of operation is a great way to expand your skill set and increase your team’s confidence in your abilities. Think of yourself as being in business for yourself. Your product is you! You can package, market and sell your benefits to your employer and everyone wins.

If you are an entrepreneur, recognize a good intrapreneur when you see one. If you are an employee, don’t be afraid to step up and be that team member who makes things happen.

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Every Walt Needs a Roy

Unless you’ve been living in a cave for the last 75 years (and if that’s the case you’re most likely not reading this) you know of Walt Disney. Have you ever heard of Roy O. Disney? Roy was Walt’s older brother and an integral part of the success of the Disney companies. While Walt was the dreamer, Roy was often the doer. And the voice of reason.

“Every Walt needs a Roy and every Roy needs a Walt. Every dreamer needs a doer. Every starter needs a finisher. Every entrepreneur needs an administrator…If you want to achieve great things, then find the person who supplies what you lack and who lacks what you supply.” Pat Williams How to Be Like Walt: Capturing the Disney Magic Every Day of Your Life (CHI 2004)

We all have certain strengths and weaknesses. It is sometimes good to work to improve upon your weaknesses so they aren’t a hindrance, but it’s always more efficient (and usually more fun) to play to your strengths. Ideally, you find someone who complements you. Someone who is strong where you lack. A Roy to your Walt. When you have people on your team who complement you, far more can be achieved than going it alone.

Some of you are reading this and immediately know “I’m a Walt!” or “Yup. I’m always the Roy.” But don’t worry if it doesn’t seem that simple. Some of us can be either depending on the season of our life or the situation/relationship we are in. For example: I think I’m a pretty good leader most of the time. However, I’m NOT a good administrator. I like to identify potential problems and come up with creative ways to solve them but lack the patience it takes to completely carry out the plan (and heaven forbid I have to make phone calls!) However, at other times in my life I have been the voice of reason and the one who says “That sounds like a good idea, but let’s think about this for a minute. You need a plan!”

“Intrapreneur” is an interesting term that’s been coined fairly recently. I’ll be addressing that in the next post.  In the meantime, if you are a Walt make sure you have a Roy by your side and that you respect and appreciate them. If you are a Roy know that you play a very important role even if it is often “unsung.”  So, at this time in your life, are you a Walt or a Roy?

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No Free Pizza!

“Real friends don’t ask friends for free pizza!” Have you ever heard that famous quote? No? It was posted by my friend Kris who owns a (fabulous) local pizza place. I think he was a little frustrated at the time.

If you own a business or are in a leadership position you’ve probably noticed a certain phenomenon. People you are really close to seldom ask for favors or free stuff. People you are “kind of” close to seem to have no problem thinking you can just “do them a little favor.” Has something like that ever happened to you? Frustrating, isn’t it? Sometimes it makes you want to not do business with anyone you know. Don’t let it make you feel that way. An ever-increasing circle of friends can be a great asset to a business. You don’t make friends to expand your business – that’s artificial. You get to know people and naturally expand your network – that’s relational.

In his book Thou Shall Prosper (Wiley, 2010) Rabbi Daniel Lapin says “Make lots of new friends, try to help them, and make sure they all know how you could help them and that you are eager to do so.” Supporting your friends, especially in a small community, church community or social network is vital to the success and culture of your community. Small business (and franchisees of national brands count here) can and should thrive in our communities.

Rational friends will not expect you to give away your products or services. Since they are going to be spending money anyway, they should want to spend it with you! And you with them, when the opportunity arises. In a perfect “give and take” relationship, all parties support the businesses of the other parties. I buy pizza from Kris, he buys eyewear from me, we both take that money and spend it in locally owned salons, bookstores, etc, etc. Can we sometimes get a product cheaper at a big retailer? Probably. Does that invest much capital back into our community? No. Is it worth the extra expense to support our friends in local business? Absolutely.

I hope you don’t have friends asking for free pizza. More importantly – don’t be one of those friends! How can you support your friends in local business?

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Make Some Magic

“Walt’s life teaches us to do a good day’s work and try to make magic for everyone who crosses your path each day. Make their day happy and lighten their burden by taking notice of them.”  – Ron Stark, Disney historian in How to Be Like Walt: Capturing the Disney Magic Every Day of Your Life by Pat Williams (HCI, 2014)

What simple advice to make a HUGE difference in our world! What if each of us as doctors, teachers, business owners, employees, parents, grandparents, aunts, uncles, neighbors and friends made a little effort each and every day to do just a few simple things

  • Do a good day’s work. Go to work. Do your job. Do it well. Do it with joy. Even if you don’t love what you are doing in your career right now, even if you don’t leave your home to do your day’s work, find the joy within you and put your all into your work. The more difficult your work or the less you enjoy it the more fulfilling it will be when you make it good. The day is going to go by anyway…make it a good day!
  • Take notice of people. It’s amazing how many people cross our path on a daily basis. Work, church, store, Facebook, school. How often do you take the time to notice those around you? They are experiencing joys, hurts, confusion, worry and excitement. Even if you don’t have time for a lengthy conversation, Care. Smile. Touch. You might be the only kindness in a difficult day.
  • Make magic and lighten their burden. How cool is that? Doesn’t it just make you smile when you think about making “magic” for someone? Bring someone a cup of coffee or hot chocolate (it’s 20 degrees as I write this)  Write a thank you note. Pass out stickers. YOU can lighten someone’s burden. That is POWERFUL my friends!

When at Walt Disney World a few years ago, my sister was waiting with her almost-two year old in the hot afternoon sun while the rest of the family did something else. A cast member (Disney speak for employee) came over and presented them with some ice cream stating that “Mrs. Potts” (you know, the teapot from Beauty and the Beast) had sent it out to them. Cast members at Disney are empowered to create magic for guests. YOU can do the exact same thing for those you come in contact with. It doesn’t have to take money. It often doesn’t take a lot of time. You just have to be a little intentional. Do a good day’s work. Take notice. Make some magic.

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They’re Watching!

“Hi Dr. Bass! I thought that was you!” said a patient as she stopped by our table at Applebee’s. I was eating lunch with my husband before we went grocery shopping after church one Sunday. I had been fighting a sinus infection, had only felt like eating half of my lunch and the last thing I wanted to do was carry on a conversation with someone but, of course, I smiled and asked her how she was and said that it was nice to see her and I hoped she had a great afternoon. Afterwards, at the grocery store, I think I saw another three patients or so.

Living, working and going to church in the same town means we see a lot of people we know. That’s ok. In fact, most of the time I like it. I dreamed of being a doctor most of my childhood and being recognized as the friendly neighborhood optometrist always went right along with that. (My sister will tell you I’ve always wanted to be famous!) I once sat with a group of young doctors at a luncheon while they discussed how terrible it would be to live in the same town where they worked. One actually said “I can’t imagine having to see my patients at the grocery store! The last thing I want to do is talk to them after hours!” While I understand and agree that we all need a time to turn off, if you are a doctor, teacher, business owner or church leader that is just not going to be an option for you a lot of the time. Is it fair? No. Is it what you signed up for? Yes.

For everyone to whom much is given, from him much will be required; and to whom much has been committed, of him they will ask the more.  Luke 12:48b

To be respected as the professional you are, you have to act respectable no matter where you are.

I can’t tell you what is appropriate for you or what you can or cannot do. (Trust me, I would often like to, but it’s really not my place.) While we are far from perfect, my husband (who is on stage a lot at our church) and I really try to be careful about what we say and do in public and what we post on social media. We do not want to represent ourselves, my practice or our church poorly. Is it fair that we should have to worry about how others interpret our actions? No. Is it what we signed up for? Yes.

You have the right to do whatever you want to do. Unfortunately you do not have the power to keep your actions from reflecting on you and your organization. If you want to be a success and have a positive influence on your community you have to be conscious of this fact.  Everything speaks and those around you are listening. Make sure you are telling the story you want them to hear.

 

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Know Their Love Language

Many of you are familiar with the concept of Dr. Gary Chapman’s “The 5 Love Languages.” If you aren’t – you should be! It doesn’t matter if you’re single or in a relationship, married or not, parent or grandparent, a person of faith or staunch unbeliever. If you have relationships with people at home, church, work or school it is beneficial for you to be aware of the concept of love languages. It will help you show love and appreciation and improve communications with everyone you are in relationship with.

The 5 Love Languages are:

  1. Words of Affirmation
  2. Acts of Service
  3. Receiving Gifts
  4. Quality Time
  5. Physical Touch

Dr. Chapman claims that everyone has a “love tank” that needs to be filled. The tricky part is we don’t all run on the same type of fuel. If you put regular gasoline in a vehicle that requires diesel fuel it will not respond well. Likewise, if you are showering gifts on someone whose primary love language is quality time they are likely to be left feeling unloved no matter how hard you “think” you’re trying. It doesn’t take much of a stretch to see how this concept would be beneficial in dealing with spouses, children, friends and co-workers. Most of us can also think back to a time when we felt a parent or other loved one wasn’t showing us love but, in reality, they were just speaking a different love language.

My primary love language is Words of Affirmation and my secondary language is Acts of Service. My husband’s primary language is Physical Touch and his secondary is Acts of Service. Understanding this has allowed us to show love to one another and also learn to receive tokens of love in the way they are meant. It has enhanced our relationship and helped to reduce misunderstandings.

It doesn’t take much to learn your or your loved-one’s primary love language and begin to apply it. There are resources if you are married, single or parenting. Most recently, The 5 Languages of Appreciation in the Workplace has been published to apply this concept to our work and ministry lives. The 5 Love Languages website is a great place to start exploring this concept and you can take an online assessment to determine your primary love language.

www.5lovelanguages.com

How have you used knowledge of the 5 Love Languages to improve relationships in your life? If you haven’t applied these principles how do you think they would be beneficial in your relationships?

 

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Tough Decisions

I had to call a snow day today. Now, as when I was a kid, I really like a snow day. But, I HATE having the responsibility of making the decision. It’s harder than you might think. And you’re always going to make someone unhappy. I guarantee it.

Let me give a brief synopsis of what calling a snow day at my optometric practice means. It means everyone gets to stay home BUT the office goes without revenue for a day and several families go without a day’s pay. It means we don’t have to worry about patients falling in the parking lot BUT some of these patients have waited a long time to get in for their exam and now they will have to take another time off of work to reschedule. There is ALWAYS someone who is very unhappy and is convinced that conditions “weren’t that bad” so we should have been open. Today in particular between two doctors we had thirty-five patients who had to be called (if we had their correct phone number.) That will be thirty-five patients to find another spot for in the next couple of weeks. We don’t have any free spots in the next couple of weeks.

I give you this glimpse of my world to say this: If you are a business owner (or any type of leader for that matter) you have to make some tough decisions. When I write about business I’m assuming three things. 1) You love what you do. 2) You love your team 3) You genuinely care about your clients/customers/patients and want to serve them. Even with these best of intentions, others won’t always understand your decisions and someone isn’t going to like your decisions. I promise. There are three specific groups of people who will have an opinion about your decisions. We all (business owner or not) fall into at least a couple of these categories ourselves.

  1. Family and Close Friends: It is so important to have a good support system. They mean well, but often can’t understand your unique decision-making issues. You’ll hear a lot of “Don’t worry about it” and “Who cares what people think” and “They’ll get over it.” Sometimes, this is good advice, but often we DO have to care what others think because it has lasting impact to our business and people are depending on us. It’s also difficult when those close to you think your ideas are just plain kooky (and let’s face it – sometimes they are) because entrepreneurial types just think differently.
  2. Team/Staff: This very important group of people often have inside knowledge of your business but don’t see the big picture like you do. They often see the money coming in but don’t have a real grasp of the cost of running a business. They see how business decisions relate to them, but don’t have all of the information to see how it relates to all the other interlocking parts. They may feel your decisions “aren’t fair” when you’re really doing the best you can.
  3. Clients/Customers/Patients: As consumers it’s all about “me.” We all do it. Your clients evaluate your decisions on how it affects them. They don’t know and often don’t care about taxes, insurance, regulations, operating costs or the other clients you are trying to serve. It’s wonderful when they DO take these things into account, and it does happen, but it’s not their job.

Do what you can to gently educate those you interact with on why you make the decisions you make. Sometimes they are judging based on mis-information or non-information. Make the best decisions you can to serve your business, your team and your clientele. Possibly the best thing you can do is find support in those who are dealing with the same things you are. Not to complain or have a gripe session but to find genuine camaraderie in others who are in the trenches just like you are.

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Don’t Be Cool (Part II)

Several months ago I read a post by Bruce Van Horn that gave some incredible insight on the word enthusiasm. He said “The word enthusiasm comes from the Greek “en” meaning within and “theos” meaning God. It was used to describe people with God-like abilities or very strong God-inspired ideas and convictions.”

I wrote last time about being passionate and how I’ve felt the need at different times in my life to temper my passion and enthusiasm with being “cool” which (to me it seemed) was synonymous with popular, collegiate and professional. Stifle my excitement or risk not being taken seriously. When I read the above-referenced post it was very affirming. It’s ok, even admirable and desirable to be enthusiastic about important things. Enthusiastic means “God within.” How great is that?

The bible even warns against being cool. Revelation 3:16 says  “16 So, because you are lukewarm—neither hot nor cold—I am about to spit you out of my mouth.”

Don’t be cool. Don’t be lukewarm. Be excited! Be enthusiastic! Discover what you’re passionate about and pursue it! If you’re feeling a little brave comment below and tell us what you’re passionate about and what you’re going to do about it.

(follow Bruce Van Horn on twitter @BruceVH or find him on facebook. He has some great positive posts)

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Don’t Be Cool (Part I)

“The worst possible condition to be in life is cool. Dead animals are cool! Show some emotion!”

I loved reading this at the end of Scott Alexander’s book Rhinoceros Success (Lampo Press 1980) I spent most of my life trying to be cool. I thought to be aloof and unimpressed was akin to being sophisticated. It was hard, because I’m naturally a bit goofy. I get excited and I don’t get tired of or bored with things easily. In high school, I loved band and scholar bowl and the softball team but it seemed like the “cool kids” thought everything was boring and lame. In undergrad, I loved the goofy friends on my honors floor and some of my professors but the “really intelligent” co-eds were always highly unimpressed by others. Now that I’m a doctor, I love my patients and marketing and decorating my office for holidays and teaching my team but the “more experienced” doctors who know how “the world really works” are always exasperated by their staff and patients. As a result, I feel like I’m being unprofessional, silly or naive if I’m too positive or excited about things.

I realize the easiest thing to say is “who cares!” Who cares what other people think? While I can certainly say that I care A LOT less now than I used to, as a human being on planet earth you can’t just not care what others think. You may say you don’t…but you do. We all do. Caring what others think is part of relationships and getting along in society. It’s OK (sometimes even important) to care about what others think of you. But…don’t let it stifle you. Don’t let them rain on your parade when you love to march in the band! If something excites you GET EXCITED! Don’t be a dead animal. Let your passion inspire others.

I’m looking forward to sharing something neat I learned about the origin of the word “enthusiasm.” Until next time tell me: What are YOU passionate about?

P.S. Scott Alexander’s book Rhinoceros Success is a quick read and really good. I would recommend it for anyone wanting to get the most out of their life. You can also check him out at http://scottrobertalexander.com/

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The Multi-headed Fear Monster

What do perfectionism, procrastination, comparison and insecurity have in common? They are all heads of the fear monster! They have all kept me from making this first “real” blog post. Oh, it’s not the writing. I enjoy that. (I’ll tell you a secret: I have a notebook full of potential blog posts.) I am a perfectionist when it comes to many things. Some other things…not so much…but if it’s important I want it to be good. I don’t want others to look better than I do. So, I’ve been trying to figure this blog site thing out. Of course, I compare everything to blogs that have been around for a long time or have been professionally done. I want mine to be perfect so I procrastinate. Fear keeps me from just jumping in and doing it. I am insecure *gulp* and don’t want anyone to think I’m stupid or silly or…worse…not worth reading.

This morning, when I was awake at 4:00 am. for absolutely no reason, it just hit me. If I wait for it to be perfect it will never happen. I have so many things I want to share. I can’t let the facts that I’m not sure I have a real “home page” and I can’t figure out how to put my picture where I want it keep me from sharing ideas that could help other people. So…here I go. Posting on a blog site that is not yet perfect. Realizing that it is, like life in general, a work in progress. Realizing that insecurity can paralyze me or I can choose to be empowered in spite of it.  If I wait for perfection it will never happen. And that’s ok. In fact…I think it’s more than ok.